Technicians and Device Access Rights System¶

Do you have a team of support specialists? You can create additional accounts for your staff and delegate device management and other system features to them. In our system, these employee accounts are called technicians.

Inviting a Technician¶

You can invite a technician by email:

The employee will receive an email with a registration link:

They’ll need to create a password and confirm their registration. Their email address will serve as the login.

Self-hosted Version

In the self-hosted version, you can create technician accounts without sending an email invitation — just set a predefined login and password. Learn more about the capabilities of the Self-Hosted version on this page .

Once registered, the technician will get a sub-account with restricted permissions, depending on the access rights you configure.

Import Technicians

You can import multiple employee accounts from Active Directory (LDAP). Learn more in Integration with Active Directory.

Single Sign-On

You can move your team’s authentication to your own server using SAML SSO. Learn more in Instructions for connecting SAML SSO.

Access Rights¶

You can set different access levels for invited technicians across various system features.

Permanent Access¶

You can allow or completely restrict access to the Permanent Access device section.

Device ownership

When a device is linked to a technician’s account, it will still be assigned to the team owner’s account.

Device Group Access¶

Instead of granting access device by device, you can assign access to entire groups:

Individual Device Access¶

You can also grant access to specific devices in your account:

Roles¶

There are two possible roles for working with devices:

Connect only – allows connection without extra features.
Administrator – full management access in addition to connection: access settings, comments, group management, notification management.

Quick Support¶

You can allow or block access to the Quick Support section, which handles customer sessions via one-time invitations.

Technicians can be granted one of two access levels:

Only their own invitations
All team invitations

Other Sections¶

Besides device management, you can delegate access to other parts of the system:

User and Settings Management¶

Allows the technician to manage the team’s user list: invite and remove other technicians, and assign device or group access (within their own permissions).

Branding Management¶

Allows the technician to manage branding settings.

Billing Management¶

Allows the technician to manage subscription and payment settings.

Departments¶

You can group multiple technicians into departments. One technician can belong to several departments.

Departments have a similar permission system. Technicians inherit rights from their department, but individual permissions always take priority over department-level ones.