Screen Control Features¶

When working with a remote desktop, you often need more than just mouse and keyboard control. Features like sound management, clipboard data exchange, file system access, and others can play an important role.

Most features are located in the control panel and are grouped by type:

However, some features are initialized on the remote device side or by the server, and therefore do not have controls available in the panel.

Session Management¶

Choosing an OS Session¶

When you connect to a device, existing OS user sessions may already be running: either an interactive session or an RDP session. In this case, a selection window will appear, allowing you to choose which session to use for the remote connection. If no choice is made within 30 seconds and an interactive session is already active on the device, it will be selected automatically by default.

You can also create a new RDP session:

Session Participants¶

Multiple technicians can connect to the same remote session simultaneously.

The list of participants is displayed in a window when you click the corresponding indicator:

If unattended connections are disabled in the Agent settings, then when new participants join a session, on the remote device side, a confirmation prompt appears, asking to allow the new participant to join:

At this time, the new participant will see the following window:

End Session¶

You can end a session not only by closing the connection tab or window, but also forcibly using the End Session button.

Lock Desktop¶

When ending a session, you can enable the Lock desktop option. If enabled, the operating system account will be locked after the session ends.

Complete for All¶

If multiple participants are connected to the session and you are the main participant, you can end the session for everyone at once by selecting the Connection completed for all operators checkbox.

Video Recording¶

You can enable or disable video recording of a remote session. Recordings are stored in the Connection History section of your personal account and are linked to the corresponding session. A single connection session may include multiple recordings.

Monitor Selection¶

The remote device may have multiple monitors. You can switch between them during the session, or enable the mode that displays all monitors at once.

When connecting to a device with multiple monitors, you will be prompted to choose which monitor to start with:

Communication with Operator¶

During a session, you can communicate with the operator of the remote device. The following features are available:

Authorization¶

Authorization identifies you as a user and grants access to sensitive session features, including communication with the operator and saving the session to the connection history. By default, an unauthorized session is considered insecure.

If you connect from your personal account, you are already authorized.

If you connect via public links and are not logged into your Getscreen.me account, you will see the following message when starting the session:

In this case, the session will be time-limited, and all sensitive features will be unavailable.

After an unauthorized session ends, the remote device will display the following window:

Chat¶

You can exchange text messages with the operator of the remote device:

Here’s how the chat window looks on your side:

And here’s how it looks on the remote device:

Call¶

You can make or receive a voice call with the remote operator:

Here’s how the call window looks on the operator’s side. The window can be minimized so you can continue working with the screen during the call.

And here’s how the call looks on the remote device:

Comment¶

You can save a text comment for a session either during the session or after it ends:

You can find the comment in the Connection History section of your personal account, inside the session card under the Comment tab:

On-Screen Text Translation¶

When connecting to a device with a foreign-language interface, you can enable automatic translation of the text located under the mouse cursor.

Data Exchange and Quick Commands¶

Clipboard Synchronization¶

You can exchange clipboard data between the remote device and your local device using the manual commands Copy Clipboard from Remote Desktop and Send Clipboard to Remote Desktop.

File Sharing¶

You can transfer files between your local device and the remote device. You can upload and download individual files or folders, as well as open a parallel session in File Manager mode.

Terminal¶

You can open a terminal window to control the remote device via the command line:

Quick Commands¶

You can run popular commands to manage the remote device with a single click from the menu or by using hotkeys.

Image Control¶

Mobile Device Mode¶

When connecting to mobile devices, you can enable or disable the mode that displays the screen inside a virtual mobile frame with the corresponding commands nearby:

Actual Size Mode¶

You can enable or disable the actual size mode for the remote device screen:

• If the remote screen is larger than yours, standard vertical and horizontal scrollbars will appear.
• If it is smaller, the image will be centered.

Full-Screen Mode¶

You can enable or disable full-screen mode, which hides all browser interface elements.

In full-screen mode, system hotkeys such as Win, Alt+Tab, and Ctrl+Shift+Esc will no longer work on your local device. Instead, they will be sent to the remote device. This is especially useful for long remote work sessions.

Device Management¶

This section includes special functions for managing the remote device.

Administrator Rights¶

If the Agent application was launched without Administrator rights but such rights are required for the task, you can request them during the session:

After clicking the button, a window will appear to enter the administrator’s login and password.

If the current account already has Administrator rights, the form will be submitted automatically, and you will only need to confirm the privilege elevation on the remote device.

Install Application¶

If the running Agent application is not installed, you can request installation directly from the connection window.

This function is useful when connecting via a Quick Support invitation and permanent access to the device is required. After clicking the request button, a confirmation prompt will appear on the remote device:

Reboot Device¶

You can reboot the remote device during a session with automatic reconnection. The restart can be performed in both normal and safe modes.

Black Screen Mode¶

You can enable or disable Black Screen Mode, in which the display on the remote device is hidden. At the same time, you as the technician can still see everything happening on the screen.

This feature is useful when you need to conceal sensitive information on the remote device from people physically present near the monitor.

Input Lock Mode¶

You can enable or disable Input Lock Mode, in which the remote device ignores all local keyboard and mouse input. At the same time, you as the technician can continue controlling the device using your own keyboard and mouse.

This feature is useful when a technician needs to perform work without interference from the remote user.

Cursor Display¶

You can enable or disable mouse cursor display on the remote device.

Keyboard Synchronization¶

You can enable or disable keyboard synchronization mode.

By default, the connection window sends key codes to the remote device. With different keyboard layouts, this may cause a mismatch — the technician types one text, but another appears on the remote device.

If synchronization mode is enabled, instead of key codes, the actual typed characters are sent.

Sound Transmission¶

During a session, you can enable or disable sound transmission from the remote device.

Observer Mode¶

You can enable or disable Observer Mode, in which your keyboard and mouse input will not be sent to the remote device.

This mode is useful when you only need to monitor the device without the risk of accidental input actions.

Technician Functions¶

This section includes functions that do not control the remote device and do not send any commands to it.

All functions are performed within the technician’s connection window.

Screenshot¶

You can take a screenshot of the remote device at any moment and save it as an image file.

System Information¶

You can view system information, including integrated devices, installed software, network properties, and operating system details.

Control Panel Management¶

Pin¶

By default, the collapsed control panel is hidden when the mouse cursor is not hovering over it.

To keep it always visible, you can pin the panel.

Move Panel¶

The control panel can be moved to any of the four sides of the connection window, so it won’t interfere with your work:

Settings¶

You can adjust the local settings of the connection window. All values are saved in the browser’s local storage.

In the settings window, you can configure the list of quick commands and microphone audio for calls:

Session Quality Management¶

During a remote session, connection issues may occur. These can originate either on the technician’s side or on the remote device’s side and may affect the overall connection quality.

In this section, you can use various tools to manage and restore the connection.

Restart¶

You can perform a full restart of the connection, which completely refreshes the contents of the connection window.

Connection Settings¶

You can view information about the current connection type and diagnostic statistics.

It is also possible to switch the data transfer channel between WebRTC and WebSocket, and to refresh the video stream.

Video Transmission Settings¶

To improve performance and reduce traffic usage, you can disable desktop wallpapers and turn off color transmission.

You can also set default values in the Agent application settings or in group settings.