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Quick Support for Instant Remote Help

Quick Support is a special method for one-time connections with occasional clients using invitations and one-time codes. Invitations are created by technicians and sent to clients, while one-time codes are generated by clients and sent to technicians. In both cases, the connection is established automatically.

Invitations

This is the main and most secure type of connection for one-time operations with client devices.

Invitations are created by technicians and sent to clients. Clients open the invitation, download and run the attached agent file. The connection is then initialized automatically.

Creating an Invitation

To create one, click Create an invitation in the Quick Support section. The invitation will be generated automatically:

You can specify the client’s name to make the invitation easier to identify in the list:

Sending an Invitation

The invitation must be sent to the client. This can be done in two ways, depending on the communication channel you are using.

If you use a text-based channel such as email or messenger, the easiest option is to send the invitation as a link:

When the client follows the link, they will be taken to the invitation page:

Invitation Number

If you use a voice channel such as a phone call, it’s easier to dictate the numeric invitation number. The client can then enter it on a special page :

After entering the number, the client will also be taken to the invitation page:

Invitation Number Form

You can place an invitation number input form directly on your website. To do this, copy the embed HTML code and add it to your site. You can also use our public Share Screen page.

Branding

You can add your own logo and custom link to both the invitation pages and the agent program. Learn more in the article Branding for Remote Desktop.

Waiting for the Client

Clients don’t always launch the invitation file immediately. It may take several minutes or even hours.

In your Profile Settings, you can enable a notification when a client connects, so you can quickly react and join the session:

You can also join the session in advance and simply wait there for the client to connect:

Client Connection

Once the client accepts the invitation and runs the attached agent file, the session is automatically initialized. The client will see a special lightweight version of the agent program with no extra features.

Screen Control

Learn about all the features available when connecting to a remote device’s screen in the Screen Control Features guide.

Automatic Agent File Removal

After the session ends, the invitation file is automatically removed from the client’s device.

This type of connection is used when you want the client to invite the technician, rather than the other way around. This approach is common in other remote access software.

You can send the client a link to download the agent program so they can create a connection session and invite you to join it.

If you use a text-based channel such as email or messenger, you can ask the client to send you a one-time link:

One-Time Code

If you use a voice channel such as a phone call or other voice communication, you can ask the client to provide a one-time code:

Integrations

Quick Support is especially convenient when integrated with your customer support system, such as CRM or Helpdesk solutions.

Chrome Extension

With the Chrome Extension, you can create and send invitations without leaving your customer support environment. The extension supports various Helpdesk systems to identify the client and insert the invitation link directly into the conversation. Learn more on the download page .

Telegram

With Telegram, you can set up notifications when a client connects and even create invitations using quick commands. Learn more in the article Remote Desktop Access via Telegram.

HTTP API

With the HTTP API, you can integrate invitations into custom systems. Learn more about the available methods in the HTTP API Reference.