Permanent Access Explained¶
This type of access allows you to connect to a device at any time from your account, which is why it is called permanent. For it to work, you need to install the agent program on the device, which will maintain a constant connection between the device and your account.
Adding a Device¶
To set up such access, you need to perform the following steps:
- Sign Up your account
- Install the agent program on the device
- Bind the agent program to your account
This process is called Adding a Device and after completion, a connection link appears in your personal account under the Permanent Access section.
You can install the agent program in several different ways.
Download the Agent Program¶
You need to download and install the required version of the agent program on the device you want to manage. Choose the version depending on the device's operating system. Currently, systems such as Windows, macOS, Linux, and Android are supported.
Automatic Binding
To avoid manually binding the installed program to your account, you can choose the Automatic Binding option, and the downloaded agent program will already be linked to your account. Confirmation of binding will be required upon the first launch. Not all versions support automatic binding.
Device Grouping
You can also assign the device to the desired group in your personal account right away. Learn more about what groups are and why they are necessary on the page Device Grouping.
Branded Version
With branding settings, you can give the agent program a personalized corporate style. Learn more on the page Branding for Remote Desktop.
Mass Deployment¶
If you have a large fleet of devices, you can set up automatic deployment. You can do this using specialized RMM (Remote Network Monitoring and Management) or MDM (Mobile Device Management) systems. For Windows family operating systems, you can use Group Policy.
Console Commands
You can find the list of current console commands for all operating systems in the article Agent Installation Guide.
Detailed Guide
Learn more about mass agent deployment in the article Installing Agents via GPO (Mass Deployment).
Send Guide¶
If the remote device is managed by a physical operator, you can send them a standard step-by-step guide on setting up permanent access.
Detailed Guide
The guide is universal and automatically adapts to the device's environment. You can also set predefined parameters. Learn more in the article Interactive Guide to Installing the Agent.
Device List¶
After adding a device, it appears in the list. You can filter devices by various parameters, search for individual devices, and display the list in table form:
Device Grouping
When working with a large number of devices, you can organize them into groups. Using groups, you can grant access to devices to other technicians and apply various settings for the agent program. Learn more about groups in a separate guide Device Grouping.
How to Connect¶
To connect to devices, you need to go to the Permanent Access section and click the connection button either directly from the list or from the device card:
A new tab will open, and the connection will be established automatically:
Screen Control
Learn about all the features available when connecting to a remote device’s screen in the Screen Control Features guide.
Additional Features¶
In addition to managing the desktop in permanent access, other important functions are available for remote devices.
Share Access¶
You can share access to the device with another account in your team. For example, for multiple operators to work simultaneously on one device.
Rights System
Learn more in the article Technicians and the Device Access Rights System.
Wake Up¶
You can turn on a remote computer using the Wake-On-LAN technology if you have configured the device in advance.
Wake Up Devices
Learn more in the article How to Configure Wake-on-LAN.
Others¶
Furthermore, when a device is in permanent access, you can:
- View connection history
- View device action logs
- View system information
- Configure automatic login to the system account
- Add comments and notes about the device
- Set up notifications for the device