Device Grouping¶

When there are more than a dozen remote devices in permanent access, there are difficulties in accounting and managing them. To solve these issues, you can group devices together, assign them by purpose, set group settings, and grant individual group access rights.

Purpose of Groups¶

Device groups look like folders into which the operator can allocate all of his remote devices from permanent access. They help perform several important functions.

Device Filtering¶

The account owner can categorize agents into groups, for example, by company or department name. This will help you find the right device to connect to and provide assistance faster.

Agent Configuration¶

Agent Permissions¶

Operator can specify group permissions for the agents in each group. If the option to apply the permissions to agents is selected, they will be sent to all devices and changes to them on the agents will be blocked.

Administrator Contact¶

You can also set admin contacts for all devices connected to your account via the contact administrator button.

The button is displayed in the agent's program in Permanent Access:

Access Delegation¶

The account owner can grant access rights to devices from the group to individual team members. To do this, select a team technician and assign a role.

Creating a Group¶

In the personal account, the operator can add a group and assign all necessary agent settings. He can set a name for his groups and choose their location.

Add Devices to a Group¶

Existing devices can be categorized into groups in a variety of ways:

From the Device List¶

Multiple Devices¶

Select multiple devices using the checkboxes and click the Moving Multiple Devices to a Group button. Then choose the target group from the list in the window and click Move.

Single Device¶

In the Group column, select a group for the specific device:

Drag & Drop¶

Select multiple devices, hold down the left mouse button, and drag them. A window with all groups will appear. Drop the devices into the desired group and release.

From the Device Card¶

In the top left of the device card, under the device name, select a group from the control:

Linking a Device¶

You can specify a group for a device when linking it to your account. To do this, add a colon and the group identifier to the end of the login.

Manual Linking¶

Open Group Manager and go to the Properties tab:

Select the desired group, copy the login, paste it into the agent program and give Permanent Access.

Linked Distributions¶

You can also specify the group when downloading the agent program in your personal account:

Interactive Guide¶

You can also choose a group during the interactive agent installation.

Bulk Installation¶

If you have many devices and want to add them to the same group, select the group in the dropdown list when receiving console commands: