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Custom Domain for Links (CNAME)

You can use your own corporate domain for connection links and client invitations. This feature helps build customer trust and is especially useful for medium and large businesses.

How does it work?

  1. Choose a domain — usually a subdomain like support under your company’s main domain.
  2. Add a DNS record of type CNAME in your domain controller.
  3. Confirm the setup in the Branding Settings section of your dashboard.
  4. Your links will then start using your custom domain.

Availability

This feature is available as part of the branding options. Learn more in the Branding for Remote Desktop guide.

Setting up a custom domain

Getting the CNAME record

To get the details for your CNAME record:

  • Go to the Branding Settings in your dashboard,
  • Open the Link tab,
  • Select the Personal Domain option.

In the domain field, enter the desired domain — for example, support.yourcompany.com.

At the bottom of the page, you’ll find the CNAME record details that need to be added to your domain’s DNS controller.

Install the CNAME record

What is a CNAME record?

A CNAME (Canonical Name) record is a type of DNS record used for redirects. It maps one domain name (an alias) to another (the canonical name). You can read more about it here .

For example, if your domain is managed in Cloudflare , open your DNS settings and add the provided CNAME record.

Here’s how the record CNAME support.yourcompany.com go.getscreen.me would look in table form:

Parameter Value
Type CNAME
Name support
Target go.getscreen.me
Proxy status DNS Only
TTL Auto

Once the record is added, go back to the Branding Settings in your dashboard and confirm the setup.

Domain confirmation

Confirmation is required so that Getscreen.me can issue an SSL certificate for your domain. The SSL certificate ensures that your links are accessible over HTTPS, the secure protocol for browsing the internet.

SSL certificate issuance

SSL certificates are issued by the free certification authority Let’s Encrypt and are automatically renewed every 3 months. You don’t need to worry about expiration.

Go back to the Branding Settings window and click the button I added a CNAME record to DNS.

After successful confirmation, you’ll see a message like this:

Checking

Once everything is set up, restart the agent application. You should now see your custom domain displayed in the connection status:

Full Branding

For maximum effect, we recommend enabling other branding options as well. Learn more in the article Branding for Remote Desktop.