Although our software is primarily designed for device management rather than group calls, the number of participants involved in a connection can be more than one technician or more than one device. For example, multiple technicians can connect to the same device simultaneously, or one technician can connect to several devices at the same time. A technician can be either authorized or anonymous.
Do you have a team of support specialists? You can create additional accounts for your staff and delegate device management and other system features to them. In our system, these employee accounts are called technicians.
If the accounts of your operators and administrators are already set up in your local Active Directory , you can import them into users within our system. They will be able to log in to their personal accounts using the same usernames and passwords.
Single-Sign On (SSO) technology simplifies employee access to the right tools and services and allows administrators to use advanced identity-based security. You can set up SSO for your employees using the Active Directory Federation System (ADFS). To do this, go to the Team section and select Single-Sign On:
Logging in remote access processes is essential for transparency and security. It records all user actions, which helps investigate incidents and prevent misuse. In addition, logs allow administrators to ensure compliance with internal policies, company standards, and regulatory requirements.