When a technician connects to a remote device, the system tries to establish a direct P2P connection between the two sides using the WebRTC protocol. However, due to network limitations on either side, a direct connection is not always possible. In such cases, the system uses proxy servers to ensure that the technician can reliably connect to the remote device.
Gateway is a small console application that provides other devices in the same network with access to the Getscreen.me server.
It is useful when a direct connection to the server is not available due to network restrictions, or when the server needs access to resources inside the customer’s local network that are not exposed to external networks.
Learn from this guide how to set up remote-access analytics by integrating specialized software with our system, using the connection history as an example.
Two-step verification adds an extra one-time code from email, Telegram, or an authenticator app, significantly increasing your account’s security. This article explains how to enable the feature and set up your preferred verification method.
As our solution operates within the browser, we frequently receive inquiries from providers of various electronic services seeking to integrate remote access into their products. Often, the integration process poses challenges and raises additional questions. Therefore, let's delve into one of the most common integration scenarios.
Remote Desktop Manager (RDM) is a popular remote connection manager developed by Devolutions . It stores credentials and manages remote connections using a wide variety of supported protocols — from TeamViewer to native RDP or SSH.
If the accounts of your operators and administrators are already set up in your local Active Directory , you can import them into users within our system. They will be able to log in to their personal accounts using the same usernames and passwords.
Single-Sign On (SSO) technology simplifies employee access to the right tools and services and allows administrators to use advanced identity-based security. You can set up SSO for your employees using the Active Directory Federation System (ADFS). To do this, go to the Team section and select Single-Sign On:
Group Policy (GPO) is a feature of the Microsoft Windows NT family of operating systems that manages the working environment of user accounts and computer accounts. In this tutorial I will explain how to use it to perform a bulk agent application installation.