When a technician connects to a remote device, the system tries to establish a direct P2P connection between the two sides using the WebRTC protocol. However, due to network limitations on either side, a direct connection is not always possible. In such cases, the system uses proxy servers to ensure that the technician can reliably connect to the remote device.
Gateway is a small console application that provides other devices in the same network with access to the Getscreen.me server.
It is useful when a direct connection to the server is not available due to network restrictions, or when the server needs access to resources inside the customer’s local network that are not exposed to external networks.
Wake-on-LAN lets you turn on a remote computer that’s connected to the internet via a LAN cable (hence the name). This method works on most devices, but you’ll need to configure your device in advance.
If the accounts of your operators and administrators are already set up in your local Active Directory , you can import them into users within our system. They will be able to log in to their personal accounts using the same usernames and passwords.