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Technician Side

Review the system requirements for the technician’s device to ensure the proper conditions for establishing a connection with a remote device and for all control features to function correctly.

Dashboard Application

You can connect to remote devices using the desktop Dashboard application, which is recommended for accessing devices linked to your account.
To sign in, use the same login and password as for your Getscreen.me account.

Supported Operating Systems

The application is available for the following operating systems:

OS Minimum Version
Windows Windows 10
macOS Big Sur
Linux Ubuntu 18.04, Fedora 32, Debian 10

Download the Dashboard Application

You can always download the latest version of the dashboard application from our Download Center .

Application versions

To track the version history of the application, see the Change Log section.

Browser Access

You can also connect to remote devices directly from a web browser. Connection windows can be opened in a new tab from your Getscreen.me account dashboard or via one-time access links generated by the agent application.

We recommend always using the latest versions of the following browsers:

Browser Latest Version
Google Chrome Download
Microsoft Edge Download
Firefox Download
Opera Download
Safari Download

Other browsers

The key requirement for the browser is support for WebRTC and WebSocket . Therefore, if you choose a different browser, make sure it provides support for these technologies.

Network Requirements

Bandwidth

Your Internet connection should provide at least 5 Mbps bandwidth.

Ports

To enable communication between the dashboard application, the Getscreen.me server, and the remote device, make sure the following ports are open in your firewall settings:

Direction Port Range Protocol Purpose
out 443 TCP Connection to the Getscreen.me server
in/out 40000–60000 UDP WebRTC for P2P connection with the remote device
out 3478 UDP WebRTC for P2P connection with the remote device

Domains

Allow the following domains in your firewall settings to ensure communication with the Getscreen.me server:

*.getscreen.me

WebRTC Diagnostics

The primary communication channel between the technician’s device and the remote device is WebRTC. In some environments, WebRTC may be blocked by a corporate network administrator using group policies for security reasons.

You can check whether WebRTC is available in your environment using the Trickle ICE tool. Click the Gather candidates button at the bottom of the page to request ICE candidates. You should receive several candidates — typically two using the UDP protocol and one using TCP.

Time Type Foundation Protocol Address Port
0.003 host 317... udp 192.168.1.62 54053
0.061 srflx 425... udp 212.23.56.453 54053
0.132 Done

If you see several entries with the UDP protocol and one of them shows your public IP address, this indicates that your environment supports WebRTC connections.