Technician Side¶

Review the system requirements for the technician’s device to ensure the proper conditions for establishing a connection with a remote device and for all control features to function correctly.

Dashboard Application¶

You can connect to remote devices using the desktop Dashboard application, which is recommended for accessing devices linked to your account. To sign in, use the same login and password as for your Getscreen.me account.

Supported Operating Systems¶

The application is available for the following operating systems:

Browser Access¶

You can also connect to remote devices directly from a web browser. Connection windows can be opened in a new tab from your Getscreen.me account dashboard or via one-time access links generated by the agent application.

Recommended Browsers¶

We recommend always using the latest versions of the following browsers:

Network Requirements¶

Bandwidth¶

Your Internet connection should provide at least 5 Mbps bandwidth.

Ports¶

To enable communication between the dashboard application, the Getscreen.me server, and the remote device, make sure the following ports are open in your firewall settings:

Domains¶

Allow the following domains in your firewall settings to ensure communication with the Getscreen.me server:

*.getscreen.me

WebRTC Diagnostics¶

The primary communication channel between the technician’s device and the remote device is WebRTC. In some environments, WebRTC may be blocked by a corporate network administrator using group policies for security reasons.

You can check whether WebRTC is available in your environment using the Trickle ICE tool. Click the Gather candidates button at the bottom of the page to request ICE candidates. You should receive several candidates — typically two using the UDP protocol and one using TCP.

If you see several entries with the UDP protocol and one of them shows your public IP address, this indicates that your environment supports WebRTC connections.