Remote Device Side¶
Check the system requirements for remote devices to ensure the necessary conditions for a high-quality remote connection process.
Agent Application¶
Device control is handled by a lightweight agent application, which streams the video output from the remote device and executes commands received from the technician.
Download the Agent Application
You can always download the latest version of the agent application from our Download Center .
OS¶
The application works on the following operating systems:
| OS | Minimum OS Version |
|---|---|
| Windows | 7 |
| Windows Server | 2008 R2 |
| macOS | 10.12 |
| Linux | All versions |
| Linux (ARM) | All versions |
| Android | 7.0 |
Installing the Agent Application
Learn more about the installation process and the properties of the application distributions for different operating systems in the Agent Installation Guide.
Learn more about the application
You can learn more about the agent application in the guides in the Agent category. You can also track the change history for each operating system in the Change Log section.
Network Settings¶
A stable Internet connection is required for the application to operate.
Bandwidth¶
The Internet connection bandwidth should be at least 5 Mbps.
Ports¶
To allow the application to communicate with the Getscreen.me server and the operator’s remote device, the following ports must be opened in the firewall settings:
| Direction | Port Numbers | Protocol | Purpose |
|---|---|---|---|
out | 443 | TCP | Connection to the Getscreen.me server |
in/out | 40000-60000 | UDP | WebRTC for P2P connection with the technician |
out | 3478 | UDP | WebRTC for P2P connection with the technician |
Domains¶
To allow the application to communicate with the Getscreen.me server, the following domains must be allowed in the firewall settings:
Additional Settings¶
By default, minimal settings are used for encoding the screen video stream to maintain a balance between transmission speed and image quality. Even if all the above minimum requirements are met, you may still encounter insufficient screen image quality for your specific needs. For example, maximum screen quality is crucial if you work in design or engineering.
Personal settings for video encoding
You can customize the screen image encoding quality for an individual device in the agent application settings, or for all linked devices in your personal account. Learn more in the Screen Image Quality guide.