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Agent Program

What is an agent program?

Agent is a small program that broadcasts video from a remote computer and executes commands from a remote operator without any mandatory installation.

What are the system requirements?

Operating System:

  • Windows - from version 7 onwards
  • Windows Server - from version 2008 R2
  • macOs - from version 10.12
  • Linux - all versions
  • Android - from version 7.0

Minimum Internet bandwidth: 5 mbps and above.

Do I need to install the program?

It depends on what scenarios you plan to use.

For example, in Quick Support, it is not required.

In Permanent Access installation is not required, but necessary for full use in order to make features such as

  • run as Administrator;
  • autorun at system startup;
  • waking up with Wake-on-LAN;
  • and others.

What domains, IP addresses and ports are used for data transmission?

If your devices are running on closed networks, you must add the following permissions for the agent program to work properly:


out         443             TCP
in/out      40000-60000     UDP
out         3478            UDP



Where are the logs stored?

For uninstalled programs:


For installed programs:


For branded programs:

C:\ProgramData\%PROGRAMNAME%\logs\ and C:\ProgramFiles\%PROGRAMNAME%\logs\ accordingly.

\Library\Application Support\\logs


\Users\%USERNAME%\Application Support\\logs





Como faço uma implantação em massa?

Para implantar o agente de controle no Active Directory, você pode usar o pacote MSI ou arquivos binários para instalação através de sistemas RMM (Remote Network Monitoring and Management). Para realizar a autorização na sua conta, use comandos de console:

Instalação e vinculação do agente de controle à conta:

getscreen.exe -install -register

e configuração adicional (método obsoleto, melhor usar configurações de grupo):

getscreen.exe -config "name='Meu Computador' language=pt autostart=true nonadmin=true control=true fast_access=false file_transfer=true audio_calls=false black_screen=true disable_confirmation=true proxy='socks5://username:password@'"

Ao implantar, você pode especificar o grupo ao qual o agente de controle instalado deve ser anexado, se adicionar o identificador do grupo ao login com dois pontos:

Veja a lista completa de comandos de console no manual do usuário.

Last update: 3 de junho de 2024