Connection¶

This is an ongoing process of connecting a technician to a remote device, during which the technician can view and control the device screen and use the available remote access tools.

Connection Window¶

Connection Window — the graphical interface of the window or browser tab in which a connection to a remote device is established.

Connection Participant¶

Connection Participant — a participant in a connection acting as a technician. Multiple technicians can join the same connection simultaneously for collaborative work. Learn More

Connection Mode¶

Connection Mode — a mode for interacting with and managing a remote device. Mode selection is available for devices from Permanent Access or Quick Support invitations.

Screen Control¶

Screen Control — a mode for controlling the screen of a remote device using a mouse and keyboard. Learn More

File Manager¶

File Manager — a mode for managing the file system of a remote device, including uploading, downloading, and managing files and folders. The mode uses a two-pane graphical interface for transferring files between the technician's device and the remote device. Learn More

Terminal Mode¶

Terminal Mode — a mode for managing a remote device using the command line.

Control Panel¶

Control Panel — a panel inside the connection window that provides various control functions and commands for the technician.

Video Channel¶

Video Channel — a channel for transmitting media data between the connection window on the technician's side and the Agent App on the remote device. Learn More

WebRTC Channel¶

WebRTC Channel — the primary data transmission channel that uses WebRTC technology to establish a direct P2P connection. Learn More

WebSocket Channel¶

WebSocket Channel — a fallback data transmission channel that uses WebSocket technology to establish a connection through a proxy server. Learn More

Connection History¶

Connection History — a history of all connections made by all technicians in the team.

Video Record¶

Video Record — a video recording of a specific connection. Video recording is available for different connection modes. Learn More