Installing the agent is required to ensure continuous access to the remote desktop. This allows the program to start automatically with the system, run in the background, and switch between users. The guide below provides detailed installation instructions for Windows, macOS, Linux, and Android.
Two-step verification adds an extra one-time code from email, Telegram, or an authenticator app, significantly increasing your account’s security. This article explains how to enable the feature and set up your preferred verification method.
Although our software is primarily designed for device management rather than group calls, the number of participants involved in a connection can be more than one technician or more than one device. For example, multiple technicians can connect to the same device simultaneously, or one technician can connect to several devices at the same time. A technician can be either authorized or anonymous.
In the latest official Ubuntu and Debian distributions, the GNOME 49+ desktop environment is enabled by default. It uses the new Wayland display protocol, which replaces the older X.org (X11). Wayland support is currently under development, and it will take some time before we fully implement it. However, you can still maintain remote access to your devices by switching back to the previous X.org (X11) protocol.
Do you have a team of support specialists? You can create additional accounts for your staff and delegate device management and other system features to them. In our system, these employee accounts are called technicians.
When connecting to a device in remote desktop control mode, the screen image from the remote device is transmitted as a video stream. To achieve high-quality video, stable network conditions are required — but these are not always available. For this reason, we provide several settings that allow you to adjust video transmission according to your current network conditions.
As our solution operates within the browser, we frequently receive inquiries from providers of various electronic services seeking to integrate remote access into their products. Often, the integration process poses challenges and raises additional questions. Therefore, let's delve into one of the most common integration scenarios.
This type of access allows you to connect to a device at any time from your account, which is why it is called permanent. For it to work, you need to install the agent program on the device, which will maintain a constant connection between the device and your account.
Quick Support is a special method for one-time connections with occasional clients using invitations and one-time codes. Invitations are created by technicians and sent to clients, while one-time codes are generated by clients and sent to technicians. In both cases, the connection is established automatically.