Installing the agent is required to ensure continuous access to the remote desktop. This allows the program to start automatically with the system, run in the background, and switch between users. The guide below provides detailed installation instructions for Windows, macOS, Linux, and Android.
In the latest official Ubuntu and Debian distributions, the GNOME 49+ desktop environment is enabled by default. It uses the new Wayland display protocol, which replaces the older X.org (X11). Wayland support is currently under development, and it will take some time before we fully implement it. However, you can still maintain remote access to your devices by switching back to the previous X.org (X11) protocol.
When connecting to a device in remote desktop control mode, the screen image from the remote device is transmitted as a video stream. To achieve high-quality video, stable network conditions are required — but these are not always available. For this reason, we provide several settings that allow you to adjust video transmission according to your current network conditions.
Setting up permanent access implies that a user may not be familiar with the remote access technology. To speed up the connection process, send the user automatic instructions for configuring Permanent Access.
Group Policy (GPO) is a feature of the Microsoft Windows NT family of operating systems that manages the working environment of user accounts and computer accounts. In this tutorial I will explain how to use it to perform a bulk agent installation.
Logging in remote access processes is essential for transparency and security. It records all user actions, which helps investigate incidents and prevent misuse. In addition, logs allow administrators to ensure compliance with internal policies, company standards, and regulatory requirements.
To capture audio output on MacOS devices, you need a special Loopback device. It allows you to output audio to an input device from which you can capture audio from a microphone.
If you want to install Getscreen.me on a virtual private server (VPS) and launch remote access on Linux, use the following recommendations.
Learn what settings are available in the Agent app for each operating system to customize its behavior according to your remote access needs.