Installing the agent application is required to ensure continuous access to the remote desktop. This allows the program to start automatically with the system, run in the background, and switch between users. The guide below provides detailed installation instructions for Windows, macOS, Linux, and Android.
When a technician connects to a remote device, the system tries to establish a direct P2P connection between the two sides using the WebRTC protocol. However, due to network limitations on either side, a direct connection is not always possible. In such cases, the system uses proxy servers to ensure that the technician can reliably connect to the remote device.
Gateway is a small console application that provides other devices in the same network with access to the Getscreen.me server.
It is useful when a direct connection to the server is not available due to network restrictions, or when the server needs access to resources inside the customer’s local network that are not exposed to external networks.
Learn from this guide how to set up remote-access analytics by integrating specialized software with our system, using the connection history as an example.
In our system, technicians are operators who connect to remote devices. A technician can be not only the account owner but also other subordinate operators assigned to your team. Learn how to create additional technicians, manage them, and delegate access rights to devices and other features.
These are global workspace settings that apply to all members of your team. The settings are grouped by system entities: devices, connections, and techniques. In this guide, you can learn more about each setting and what functions they provide.
Learn how session video recording works: what exactly gets captured, where the files are stored, and how to easily view and manage them. This article covers recording modes, team-wide automation options, and quality settings that help you maintain control, transparency, and efficient use of resources.
For greater comfort during work, especially for technicians who prefer using special interface themes to reduce eye strain, a dark theme is also available in our system. The dark theme can be enabled for most system components that are used for long periods of time. This guide explains how to switch the interfaces to the dark theme.
Two-step verification adds an extra one-time code from email, Telegram, or an authenticator app, significantly increasing your account’s security. This article explains how to enable the feature and set up your preferred verification method.